Effective Date: 1st November 2025
Introduction
Heritage Roadways is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
We are based in Sudbury, Suffolk, and serve customers across East Anglia and the South East, including Suffolk, Essex, Norfolk, and Cambridgeshire.
Information We Collect
Information You Provide to Us
When you contact us through our website, request a quote, or communicate with us, we may collect:
- Contact Information: Name, email address, phone number, and postal address
- Project Details: Information about your driveway or surfacing requirements
- Correspondence: Any messages or enquiries you send us
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- Usage Data: Pages visited, time spent on pages, links clicked
- Device Information: Browser type, operating system, IP address
- Location Data: General geographic location based on IP address
How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To respond to enquiries, provide quotes, and deliver our driveway and surfacing services
- Communication: To contact you about your project, answer questions, and provide customer support
- Improvement: To improve our website, services, and customer experience
- Analytics: To understand how visitors use our website through Google Analytics
- Legal Compliance: To comply with applicable laws and regulations
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyse how visitors use our site.
What Google Analytics Collects
- Pages you visit
- Time spent on our website
- How you arrived at our site
- General location information
- Device and browser information
Your Choices
The information generated by cookies about your use of the website will be transmitted to and stored by Google. You can opt out of Google Analytics by:
- Installing the Google Analytics Opt-out Browser Add-on
- Adjusting your cookie preferences in your browser settings
For more information on how Google uses data, visit Google’s Privacy Policy.
Cookies
Our website uses cookies to enhance your browsing experience and collect analytics data.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Used by Google Analytics to understand website usage
- Functional Cookies: Remember your preferences and settings
Managing Cookies
You can control and delete cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our website and providing services (e.g., web hosting, email services)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
All third-party service providers are contractually obligated to keep your information secure and confidential.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing your personal information
- Objection: Object to our processing of your personal information
- Portability: Request transfer of your information to another organisation
- Withdraw Consent: Withdraw consent for processing where applicable
To exercise any of these rights, please contact us using the details below.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:
- Enquiry Information: Retained for up to 2 years after your last contact
- Customer Information: Retained for up to 7 years for accounting and legal purposes
- Analytics Data: Retained according to Google Analytics retention settings (typically 26 months)
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Heritage Roadways
DW Surfacing Eastern Ltd
Email:
Phone: 01787 275929
Address: Sudbury, Suffolk
For data protection enquiries, you may also contact us at the above details with “Data Protection” in the subject line.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority:
Information Commissioner’s Office
Website: www.ico.org.uk
Helpline: 0303 123 1113